This means that Xfinity's internet is so slow right now because of all these reasons mentioned above.
If you are an Xfinity Internet subscriber and have complained to your cable provider that your internet speed has been unreasonably slow in recent times then you are not alone. Here are some of the many possible causes that can make the Xfinity internet speeds crawl at certain times. The root cause must be identified to fix the connection to get back to its normal functioning at a high speed.
More Networking During Peak Time
Another major reason for slow Internet connection speeds on Xfinity and other major ISPs is the traffic congestion during the rush hour time between approximately 5:00 PM and 11:00 PM. When a large number of customers within the same vicinity are using their devices to stream videos, play games online, and engage in video conferences, among other uses, it results in the stretching of the network’s bandwidth. This is often the case, especially during certain times of the day or day part where there is a lot of traffic and you can experience some slowdown even if you are subscribed to a higher internet speed package.
The problem is too many customers consume too much bandwidth at one time in a certain region. Moving up to an Xfinity plan from a higher tier will only slightly improve priority during traffic hours whereas, during peak times, all the plans are affected by congestion.
Some of the problems that might be causing poor WiFi signal in your home include:
It could also appear that you have slower Internet if the issue lies in your home wifi network rather than Xfinity broadband speeds. Several elements such as the location of the wireless router, other devices that could interfere with the WiFi connection like microwave ovens, big walls, the number of devices connected to the router, and any technical issues with the router can influence local WiFi speeds.
If you have low speed, then try to plug a computer directly into the Xfinity cable modem using an Ethernet cable to see the broadband speeds without a WiFi factor. Check that your modem as well as your router have the latest firmware installed. This will help to understand whether it is the case of inconsistent WiFi connectivity or if Xfinity’s network capacity is indeed slow in your specific region.
Temporary Regional Outages
This can also cause a problem of slow internet speed with regards to Xfinity internet connection as there may be a disruption of services in your surroundings. Some of the common problems that lead to regional Xfinity outages include; Maintenance, technical issues, issues affecting its cables or equipment as a result of natural occurrences such as storms, and others. They can last for a couple of hours up to a day depending on the time it takes for service to be restored. However, what you get is highly unlikely to get even slow connections, not to mention no connection at all as long as the outage affects your location.
Visit Xfinity’s outage map so that you can know if they have had a chance to identify problems in your area. Well, if so, the slow internet will not improve until their technicians address the issues that have been discovered. Traditionally the infrastructure problems occurring at the regional level affect Xfinity customers with the longest outage durations that slow down internet speed for hours or longer.
Overloaded Local Infrastructure
It is mainly because, sometimes, the current network in your neighborhood may be congested, especially if many new customers have subscribed to the Xfinity internet within a short time. The cables, routers, switches, and connections that have been in use before the growth may not adequately support the new required capacity to provide fast internet connection as customers expect.
That on the face of it means that the infrastructure did not expand at a fast pace to meet the growing customer traffic. Well, Xfinity must upgrade and install equipment and cables of increased capacity to your locality before internet speeds can stabilize at the max again during peak usage. This is the provider’s role in the long run, yet it may unfortunately occur in regions that experience rapid expansion.
Limiting the Speed of an Account or Throttling
Although rare, some Xfinity users experience the internet speed drop with a boost in the connection’s setting cap or network throttling. An improper internet speed tier service configuration on your account can affect its performance for usage levels below the subscribed ones until the improper setting is rectified. Another example of throttling includes deliberate slowing down of speeds, this is usually done when users go over their monthly data usage limits several times according to Comcast's acceptable use policy.
Login to your account and go to the dashboard to confirm that there are no issues with your current subscription and billing information, and then, contact Xfinity. You can also tell them to look at the possibility of the presence of throttling flags that recently limited your connection speeds. To remove them as potential causes for continual slow internet, KQ would need to address these account issues.
Equipment Limitations or Damage
Although, extreme throttling is not very common slow Xfinity internet can cause technical issues related to your modem/router hardware. This can be attributed to broken cables, having a modem model that cannot support higher speed bands, firmware problems, overheating, and such vices.
If other regular causes of slow speed have been ruled out then replacing the dodgy modem hardware usually helps to solve this form of Xfinity internet lag until a better kit can be obtained. Double make sure your modem modem is at least a DOCSIS 3.1 model also to open available faster internet speeds tiers.
What Can Be Done To Increase Speeds When Xfinity Internet Connection Is Slow?
As for the specific fixes, their nature will largely depend on which underlying issue you find to be the cause for the abnormally slow Xfinity internet. But in general:
- The authorities should inform Xfinity when people in their communities observe infrastructure tensions so that the broadband provider can increase capacity. Especially, if there are fans, do not rush when there are temporary outages.
- Ensure you have robust home WiFi hardware and fix your routers in the best places to get the strongest signal.
- Try connecting computers directly to the modem itself to rule out problems with the local WiFi and Xfinity’s network.
- Look under the ‘My Account’ section or simply dial the Xfinity customer care number to remove the wrong plan, cap, or throttling regulation.
- Upgrade modem and router hardware that has old or broken parts that slow connection to optimal speeds.
Bottom Line
The slow internet speed does not have to be a norm that people must endure every day. This is why in most cases, if slow Xfinity speeds are experienced it becomes easy to diagnose the cause and have it fixed. Concentrate on what causes the slower connections to occur, perform a speed check when the connections are weak, and report to Xfinity Customer Service to fix the issue for you when necessary.
