Xfinity Internet Reviews

Monthly Cost : $45.99 and Up

Connection Type : Fiber, Cable

Download Speed : 50 Mbps – 2000 Mbps

Bundles : Internet, TV, Phone or Home Security

What Is Xfinity?

Xfinity is a brand of internet, television, and mobile services that is owned by Comcast. The brand was created in 2010 as a way to differentiate the company's services from the negative reputation of the Comcast brand. Xfinity provides a wide range of services to customers, including high-speed internet, cable television, and mobile phone plans. Services and features vary based on service level, and pricing and programming are subject to change. Xfinity offers internet service with speeds up to gigabit, and its xFi advanced security feature helps protect customers from online threats. The brand also offers its own streaming platform, Peacock Premium, with a variety of original programming and access to popular shows and movies. Despite initial controversy surrounding the brand's rebranding, Xfinity has steadily improved its customer satisfaction ratings and is recognized for its ease of use and positive user experience.

Xfinity Internet Review

Xfinity Internet is the largest cable internet service provider in the United States, offering a range of internet speed plans and options. Although some plans come with data caps and require contracts, Xfinity has received solid customer satisfaction ratings. In May 2023, Xfinity announced an increase in internet speeds on nearly all of its tiers. Additionally, the company is rolling out multigigabit tiers to cities across the country and has begun deploying DOCSIS 4.0 technology to over 40 markets, providing faster multi-gigabit internet options. Xfinity's prices and plans vary depending on location, with the best prices often requiring a contract. Despite issues with customer service, Xfinity's speed and reliability are consistently excellent, making it a valuable internet service provider.


  • Xfinity internet has reliably fast download speeds
  • It has competitive promotional prices
  • It's available almost everywhere in the US


  • Xfinity's prices vary widely based on location
  • Notoriously known for difficult Xfinity customer service

Xfinity Internet Coverage Map


Xfinity Internet Plans and Prices

Prepaid Starting at $45 Cable Up to 50 Mbps 10 Mbps 1.2 TB
Connect $60.00 ($29.99 - $44.99 for first 2 years) Cable Up to 50 Mbps 5 Mbps 1.2 TB
Performance Starter $65.00 Cable Up to 50 Mbps 5 Mbps 1.2 TB
Performance $80.95 Cable Up to 100 Mbps 5 Mbps 1.2 TB
Performance Pro $95.95 ($39.99 - for first 12 months) Cable Up to 300 Mbps 5 Mbps - 10 Mbps 1.2 TB
Blast! $100.95 ($59.99-$69.99 for first 12-24 mos) Cable Up to 400 Mbps 10 Mbps 1.2 TB
Extreme Pro $105.95 ($69.99 - $79.99 for first first 12-24 mos) Cable Up to 800 Mbps 15 Mbps - 20 Mbps 1.2 TB
Gigabit $110.95 ($79.99 - $89.99 for first 24-36 mo.) Fiber Up to 1200 Mbps 35 Mbps 1.2 TB
Gigabit Pro Starting at $299.95 Fiber Up to 3,000 Mbps Up to 3,000 Mbps 1.2 TB

Xfinity offers a variety of internet plans and bundle deals that cater to different needs and budgets. Customers can save up to $60 per month when bundling TV, internet, phone, and home security services. Xfinity also participates in the Affordable Connectivity Program, which provides eligible households with up to $30 off any internet plan. In terms of internet plans, Xfinity offers three main options: Connect More for 200 Mbps, Performance Pro for 400 Mbps, and Gigabit for 1200 Mbps. Prices range from $25 to $80 per month, with additional fees and terms that vary by location and availability. Xfinity also offers a two-year price guarantee, limited-time promotions, and different term agreements for different plans. Customers can check out Xfinity's Map for more information on pricing, availability, and current deals.

Plan 1: Performance Pro

Xfinity Performance Pro offers customers in the Northeastern United States 400 Mbps download and 10 Mbps upload speeds, making it ideal for homes with up to eight users simultaneously performing online tasks. With these speeds, users can enjoy streaming 1080p content on multiple devices and even a few 4K streams. Cloud gaming platforms, such as Amazon Luna and Vortex, also have recommended speeds of 10 Mbps, making it possible to game online with more devices at the same time. However, live streaming and competitive gaming may suffer due to the low upload speeds. Overall, Xfinity's Performance Pro plan provides customers with a reliable and fast internet connection for everyday online tasks.

Plan 2: Blast

Xfinity Blast is a high-speed internet package offered by Xfinity. The plan boasts download speeds of up to 200 Mbps and upload speeds of up to 10 Mbps, making it an ideal choice for households with multiple internet users or those who frequently stream high-definition video content. The package also includes a Wi-Fi router and access to Xfinity's nationwide network of Wi-Fi hotspots. With a monthly data cap of 1.2 TB, users can enjoy reliable and fast internet without worrying about running out of data. Xfinity Blast is a great option for those who prioritize speed and reliability in their internet services.

Plan 3: Xfinity Extreme Pro

Xfinity Extreme Pro or Ultrafast, offers 1000/20 Mbps (download/upload) speeds through a Hybrid Fiber-Coax (HFC) network. This plan is ideal for households that run 12 or more low-bandwidth devices simultaneously, as well as video editors requiring high upload speeds. With 1000 Mbps download speeds, at least five power users can perform online tasks simultaneously, and with 20 Mbps upload speeds, you can handle up to 50 concurrent calls. Additionally, this plan is suitable for online gaming and cloud gaming platforms without any lag, up to 1080p definition. However, this plan may not be available in all areas, and pricing is subject to change. Restrictions and limited features apply, and there may be certain equipment requirements and data caps to consider. Customers should review the terms and conditions carefully to determine if this plan is suitable for their needs.

Xfinity Internet Speed

Fastest Xfinity Internet Plan: Gigabit Pro

Xfinity's Gigabit Pro is the fastest residential internet plan currently offered by the provider, boasting an incredible 2000 Mbps fiber service and an additional 1000 Mbps ethernet handoff, designed for extreme power users. It is marketed as a premium plan for residential use, but is predominantly utilized by hard-core networking enthusiasts and professionals running bandwidth-heavy businesses out of their homes. However, access to the Gigabit Pro plan is limited as it is only available for specific locations within a certain radius of a fiber node in the area. Moreover, it comes with a sticker-shocking price of $300 per month plus a $1000 one-time installation fee, making it an impractical option for the vast majority of customers. While the Gigabit Pro plan does not provide some of the features expected in a dedicated enterprise ethernet connection, it is an enterprise product with an enterprise install process. It is primarily marketed as a marketing ploy to gain recognition within third-party listing sites as being the fastest residential ISP and to generate good PR for the brand.

Xfinity Bundles and Extras

Xfinity offers a wide range of TV and internet bundles to suit different needs and preferences. With hundreds of packages and bundles available across the United States, customers can choose from dozens of combinations of TV channels, internet speeds, and additional features like phone mobile or home security plans. Xfinity's most popular packages and bundles vary by region, with options like Gigabit Extra + Ultimate TV in the Northeast, Connect Internet + Popular TV in the Central region, and Fast + Popular TV in the West. To help customers choose the best Xfinity bundle for their needs, the company has organized its packages by channel count, price, and internet speed, with options ranging from basic Choice TV bundles to Ultimate bundles that come with over 185 channels and gigabit internet speeds. Customers can also look for Xfinity extras like automatic payments and paperless billing discounts. Overall, Xfinity strives to offer high-quality internet and TV bundle options with reasonable prices and reliable equipment.

Xfinity Internet vs. Verizon Fios

1. Speeds and Connection Types: Comcast's Xfinity internet service specializes in cable internet, while Verizon Fios offers 100% fiber connections. While cable internet is quite capable of delivering a high-speed connection, fiber connections have the potential to offer even faster speeds.

2. Network Coverage: Xfinity offers cable internet service in 39 states in the US, while Verizon Fios is only available in select areas of the country, including parts of the Northeast and Mid-Atlantic regions.

3. Pricing and Promotions: Xfinity offers more promotional pricing options and bundles for internet and TV services. However, Verizon Fios pricing is typically more stable and long-term, and its fiber connections provide reliable and consistent speeds.

4. Customer Satisfaction: Verizon Fios consistently ranks higher in customer satisfaction surveys due to its reliable service and 100% fiber connections. Xfinity, while still offering fast speeds, can sometimes have inconsistent or confusing pricing and service terms.

5. Upload Speeds: While Xfinity offers fast download speeds, its upload speeds are often much slower, especially for lower-tier plans. Verizon Fios, with its 100% fiber connections, tends to provide faster upload speeds as well.

6. Availability: Depending on where you live, one provider may not be available, leaving you no choice but to go with the other. If you are in an area where both providers are available, consider factors such as pricing, connection type, and customer satisfaction to make the best decision for your home's internet needs.

Xfinity Internet vs. AT&T Internet

1. Pricing

Both Xfinity and AT&T offer a range of internet plans at different price points. Xfinity's plans start at $20/month for a 25 Mbps plan, while AT&T's plans start at $35/month for a 5 Mbps plan. Xfinity's gigabit plan costs more than AT&T's similar plan in some markets, and generally, you could end up paying more for faster speeds on Xfinity. However, Xfinity's pricing is known to vary depending on the region you're in. AT&T's prices are less likely to vary by region, but their plans may be more expensive overall. It's important to note that taxes and equipment are not included in either provider's base pricing.

2. Speed

When it comes to speed, both providers offer a range of options. Xfinity's fastest plan offers up to 2000 Mbps, while AT&T's fastest plan tops out at 1000 Mbps. However, Xfinity has been criticized for not providing excellent upload speeds in comparison to AT&T's fiber plans. If you're a gamer or heavy internet user, you may want to consider Xfinity's gigabit plan or AT&T 1000 Mbps plan for optimal performance.

3. Availability

Both Xfinity and AT&T offer internet services nationwide, but their availability can vary by region. Xfinity's coverage is more widespread overall, but AT&T's fiber network is one of the largest in the country. It's worth considering the availability of each provider in your area before making a decision.

4. Customer Service

Customer service is an important factor to consider, as it can determine how quickly and effectively issues are resolved. Xfinity has received criticism for its customer service in the past, while AT&T has generally received positive reviews for its support. However, Xfinity does offer in-store appointments, phone support, and live chat for customer convenience.

5. Overall Recommendation

Overall, both Xfinity and AT&T offer competitive internet services, but our recommendation goes to AT&T. The company offers decent pricing, reliable customer service, and a variety of plans to suit different internet needs. However, it's important to note that AT&T's coverage area is more limited in comparison to Xfinity. If you're in an area where both providers are available, we recommend comparing plans and pricing to determine which option is best for your needs.

FAQ about Xfinity Internet Review

1. What is Xfinity Internet?

Xfinity Internet is a cable internet service provider available to over one-third of the United States. It offers internet plans with varying speeds and prices, which can include data caps and contract requirements.

2. How fast is Xfinity Internet?

Xfinity Internet offers internet speeds ranging from 75Mbps to multi-gigabit options, depending on your location and plan choice. In February 2023, Xfinity began deploying DOCSIS 4.0 technology across its network, allowing for faster multi-gigabit internet speed options.

3. How much does Xfinity Internet cost?

Xfinity Internet offers plans ranging from $20 to $300 per month, depending on your location, plan choice, and contract requirements. Prices are subject to change and may include additional fees, such as equipment and paperless billing discounts.

4. Does Xfinity Internet have data caps or contract requirements?

Some Xfinity Internet plans may include data caps and contract requirements, while others do not. It is important to review the specifics of each plan before making a decision to ensure that it fits your needs and budget.

5. Is Xfinity Internet reliable?

Yes, Xfinity Internet is known for its reliable and fast internet speeds. However, customer experiences may vary and it is recommended to read reviews and do research on the service before committing to a contract or plan.

6. What is the customer service like with Xfinity Internet?

Xfinity Internet has received solid customer satisfaction ratings, but it is also well-known for customer service issues. Customers may experience long wait times, difficulty reaching representatives, and language barriers. However, Xfinity offers a variety of self-service options, including online troubleshooting and service requests.

7. Overall, is Xfinity Internet a good choice?

Xfinity Internet is a competitive internet service provider with reliable speeds, varied plan options, and solid customer satisfaction ratings. However, customers should carefully review plan specifics, including data caps and contract requirements, and consider customer service experiences before making a final decision.

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