To contact our customer service, you can call, email or talk to our representative online 24 hours a day, seven days a week, for more information, about your services, or if you are experiencing any problems with our services. Regardless of your billing inquiry or dealing with connectivity issues we strive to solve it as soon as possible so that you can be connected. Exceptional service and commitment to customers make an effort possible at Optimum while using a variety of support levels, professional operators, and multiple options for contacting. Customer satisfaction is the ultimate goal we have in every aspect of your communication with us.
Trying to reach Optimum to get answers about your cable, Internet, or phone service? The following is the phone numbers that will help you reach an Optimum customer service representative quickly.
To get support on cable TV, internet or phone, for your home, please dial 1-855-302-1540. The business customers especially the new ones require service support and can call this number (866) 347-4784. To discuss account changes or cancellations with an Optimum retention specialist, please call 1 855 472 8364.
Look for it and it’s still nowhere to be found? For the complete list of phone numbers, check out the Contact Us’ page of the Optimum’s official website, Optimum.com. Customer care service is also provided through live chats on their website, and through their social media pages.
Monday – Friday, 7 a.m. – 11 p.m.
Saturday – Sunday, 7 a.m. – 10 p.m.
1. Sign In to Your Account
Enter optimum.net and find the “sign in” button located at the top right part of the page. You will require your account username and password to log in to your account.
2. View Your Bill
After entering the account login information choose the “View My Bill” option to review the amount of the current bill, the due date it is due, and additional billing information. Check the charges, if you want to be sure they are correct.
3. Select Your Payment Method
Detailed options on how to pay the bill include: paying by card via the web, enrolling in auto-pay with bank information, paying through a check through the mail, or paying directly at authorized retail stores.
4. Enter Your Payment Info
In case if you wish to make the payment online by card go to the page that is dedicated for payments and fill in the card details. Ensure that your card will be valid by the time of payment so as not enter an invalid card detail.
5. Get a Confirmation
A success payment message will be displayed to you as well as receiving an email at the end of the process.. Make a note of this and remember when its due: your next bill!
1. How do I speak to a live person at Optimum?
Call Optimum Customer Service: Dial 1-866-218-3259.
Visit an Optimum Store: Find your nearest store location on the Optimum website.
Use Online Chat: Access the live chat option on the Optimum website or app.
2. Can I pay my Optimum bill in person?
Yes, you can pay your Optimum bill in person at a local Optimum store. You can pay with cash, check, money order, or debit/credit card.
3. Does Optimum have deals or promotions for business customers?
Yes, Optimum offers various deals and promotions for business customers. These often include discounts on internet plans, phone services, and TV packages. It's best to check the Optimum website or contact their business sales team for the latest offers.
4. Does Optimum offer discounts for seniors?
While Optimum doesn't have a specific senior discount, they do offer an affordable Advantage Internet plan for low-income individuals and seniors who meet certain eligibility criteria.
5. How do I pay my Optimum bill?
Online: Log in to your Optimum account and pay online.
Mobile App: Use the Optimum app to make a payment.
Phone: Call 1-866-213-7456 to pay by phone.
In-Person: Visit an Optimum store to pay with cash, check, money order, or debit/credit card.
Mail: Send a check or money order to the address on your bill.
