What Is The Best Internet Provider In Puerto Rico?

Introduction

In Puerto Rico, a reliable and fast internet connection is essential for residents, businesses, and visitors alike. Whether you’re streaming 4K movies, working remotely, gaming online, or managing a smart home, the right internet service provider (ISP) can make all the difference. With a variety of providers offering fiber, cable, DSL, and satellite services, choosing the best one can be challenging. This 2500-word guide compares the top internet providers in Puerto Rico—Optico Fiber, Liberty, Claro, and others—based on speed, reliability, coverage, pricing, and customer service. We’ll help you determine which provider is best suited for your needs, with a detailed FAQ section to address common questions. By the end, you’ll have a clear understanding of your options and how to choose the best ISP in Puerto Rico.

Internet Landscape in Puerto Rico

Puerto Rico’s internet market is diverse, with 39 ISPs offering fiber, cable, DSL, and satellite services, according to 2025 data from ISP Reports. Fiber is available to 77.16% of the island, cable to 59.23%, DSL to 95.2% in urban areas like San Juan, and satellite to 100%. The average download speed across the island is 7 Mbps, with upload speeds around 6 Mbps, though top providers offer significantly faster options. Key factors influencing your choice include:

• Speed: Higher speeds are crucial for bandwidth-intensive tasks like 4K streaming or gaming.

• Reliability: Consistent performance, especially during peak hours, is vital.

• Coverage: Availability varies by region, with urban areas having more options than rural ones.

• Customer Service: Responsive support can resolve issues quickly.

• Pricing: Plans should fit your budget without hidden fees or data caps.

Let’s explore the top providers: Optico Fiber, Liberty, Claro, and satellite options like HughesNet and Starlink.

1. Optico Fiber

Optico Fiber is a newer ISP in Puerto Rico, gaining attention for its 100% fiber-optic network, which delivers ultra-fast and reliable internet. Here’s a detailed look at their offerings:

Plans and Speeds

Optico Fiber offers a range of plans tailored to different needs, all with symmetrical or near-symmetrical speeds:

• Optico Connext 500 Megabit: 500 Mbps download/upload for $55/month

• Optico Connext 1,000 Megabit: 1,000 Mbps download/upload for $75/month

• Optico Connext 2,500/1,000 Megabit: 2,500 Mbps download/1,000 Mbps upload for $85/month

• Optico Connext 2,500 Megabit: 2,500 Mbps download/upload for $115/month

• Optico Connext 4,000/1,000 Megabit: 4,000 Mbps download/1,000 Mbps upload for $140/month

• Optico Connext 4,000 Megabit: 4,000 Mbps download/upload for $150/month

Pricing

Plans range from $55/month to $150/month, with no data caps. An optional Secure+ upgrade costs $6.99/month for enhanced cybersecurity. Installation is scheduled for May 2025, indicating ongoing network expansion.

Coverage

Optico Fiber is available in select neighborhoods, particularly in urban areas like San Juan. Their website lists numerous communities, such as Altamesa, Condado, and Ocean Park. Check availability at opticofiber.com.

Features

• 100% Fiber-Optic Network: Ensures high speeds and low latency.

• Wi-Fi 7 Technology: Supports the latest wireless standard for faster, more reliable connections.

• Included Equipment: Plans come with a Network Box and eero 7 Wi-Fi devices (eero Pro 7 for higher-tier plans).

• Add-Ons: Additional eero 7 ($6/month), eero Pro 7 ($10/month), or eero Max 7 ($22/month) for extended coverage.

• Phone Services: Standalone phone line for $20/month or $5/month as an add-on.

Customer Reviews

Early reviews are positive, with users praising Optico Fiber’s speed and reliability. A BroadbandNow report highlights their upfront pricing and decent coverage in San Juan. However, limited availability may restrict access for some residents.

Best For

Optico Fiber is ideal for tech-savvy users, large households, or businesses needing ultra-fast speeds for 4K streaming, gaming, or large file transfers. Its fiber-optic technology ensures low latency and consistent performance.

2. Liberty

Liberty, a major telecommunications provider in Puerto Rico, offers extensive coverage and a variety of services, including internet, TV, and phone. A 2025 nPerf report named Liberty the leader in fixed internet performance, with a score of 85,767 nPoints.

Plans and Speeds

Liberty provides cable and fiber plans with speeds up to 1 Gbps:

• Basic Plans: Start at 10 Mbps for light users.

• Mid-Tier Plans: Around 100–300 Mbps for families.

• High-Tier Plans: Up to 1 Gbps for heavy users.

• Average Performance: 126.3 Mbps download, 97.4 ms latency, 77.8% browsing quality, and 79.3% streaming performance.

Pricing

Plans start at approximately $40/month, with promotional discounts often available for new customers. Exact pricing varies by location and bundle.

Coverage

Liberty covers the entire island, serving over 550,100 internet subscribers as of 2025. Their widespread availability makes them a reliable choice for most residents.

Features

• Unlimited Data: No caps or overage fees.

• Cable and Fiber Options: Fiber is available in select areas, while cable is more widespread.

• Bundling: Combine internet with TV (over 1 million subscribers) or phone for savings.

• Business Solutions: Includes Liberty Business ONgoing for automatic redundancy and WOWfi for extended Wi-Fi coverage.

Customer Reviews

Liberty has mixed reviews. A 2025 nPerf report praises their performance, but some users on BroadbandNow report issues with customer service and billing, such as receiving lower speeds than advertised (e.g., 15 Mbps instead of 100 Mbps). Others appreciate their reliability and island-wide coverage.

Best For

Liberty is suitable for families, small businesses, or anyone needing reliable internet with widespread availability. It’s a strong choice for those who want to bundle services.

3. Claro

Claro, a leading telecommunications provider, offers internet, mobile, and TV services across Puerto Rico. They ranked second in the 2025 nPerf report with 83,036 nPoints.

Plans and Speeds

Claro provides DSL and fiber plans with speeds up to 1 Gbps:

• DSL Plans: 10–100 Mbps for basic use.

• Fiber Plans: Up to 1,000 Mbps download/500 Mbps upload.

• Average Speed: 556 Mbps download, 271 Mbps upload.

Pricing

Pricing is competitive but not publicly detailed. Plans often include promotional discounts and bundling options.

Coverage

Claro serves 54.14% of Puerto Rico with fiber and 78.92% with DSL, covering most urban and suburban areas. Check availability at claropr.com.

Features

• Unlimited Data: No caps on any plans.

• DSL and Fiber: Fiber for high-speed needs, DSL for broader coverage.

• Bundling: Combine with Claro TV+ or mobile services for discounts.

• Norton LifeLock: Optional cybersecurity for connected devices.

Customer Reviews

Claro’s reviews are mixed. Trustpilot and Yelp users report issues with customer service, such as long hold times and billing errors (e.g., continued charges after cancellation). However, their fiber plans are praised for reliability in urban areas.

Best For

Claro is a good option for those already using their mobile or TV services, seeking to bundle for savings. It’s suitable for moderate to heavy users in areas with fiber access.

4. Satellite and Other Providers

For rural or remote areas, satellite and smaller providers offer alternatives:

HughesNet

• Speeds: Up to 100 Mbps.

• Pricing: Starts at $49.99/month.

• Coverage: 100% of Puerto Rico via satellite.

• Features: Reliable for basic tasks but may have higher latency.

• Best For: Rural areas without cable or fiber.

Starlink

• Speeds: Up to 220 Mbps.

• Pricing: Starts at $120/month.

• Coverage: Island-wide via satellite.

• Features: Faster than HughesNet but more expensive.

• Best For: Remote areas needing higher speeds.

Local Providers

Smaller providers like AeroNet, Neptuno, and EchoNet offer services in specific areas. AeroNet is noted for fast, reliable internet, while EchoNet has positive reviews for customer service in Isabela.

Comparison of Providers

Speed

Optico Fiber leads with speeds up to 4,000 Mbps, ideal for heavy users. Liberty and Claro offer up to 1,000 Mbps, sufficient for most households. Satellite providers like HughesNet and Starlink are slower but viable for rural areas.

Reliability

Fiber-optic providers (Optico Fiber, Liberty, Claro) offer the highest reliability due to low latency and minimal interference. Liberty’s 2025 nPerf score highlights its consistency. Satellite services may experience higher latency, impacting real-time applications.

Coverage

Liberty and Claro cover the entire island, while Optico Fiber is limited to select areas. Satellite providers offer 100% coverage, making them essential for remote regions.

Customer Service

Optico Fiber has positive early reviews, while Liberty and Claro have mixed feedback, with complaints about billing and support delays. Satellite providers generally have better customer service for rural users.

Pricing

Optico Fiber’s plans range from $55 to $150/month, offering value for high speeds. Liberty and Claro start around $40/month, with bundling discounts. HughesNet is affordable at $49.99/month, while Starlink is pricier at $120/month.

Choosing the Right Provider

To select the best provider:

• Check Availability: Use provider websites (opticofiber.com, libertypr.com, claropr.com) to confirm service in your area.

• Assess Needs: Small households may need 100–300 Mbps, while large households or businesses may require 1,000 Mbps or more.

• Consider Budget: Balance speed and cost, noting promotional offers.

• Evaluate Reviews: Look for consistent performance and responsive support.

Conclusion

Optico Fiber appears to be the best internet provider in Puerto Rico for those in its coverage areas, offering unmatched speeds up to 4,000 Mbps and reliable fiber-optic service. For island-wide availability, Liberty is a strong contender, leading in performance metrics and serving over 550,100 subscribers. Claro is a competitive option, particularly for bundling, but its customer service issues may deter some users. In rural areas, HughesNet or Starlink provide reliable alternatives, though at higher costs or lower speeds. Check your address with each provider to find the best fit for your needs.

FAQ

Q1: What is the fastest internet provider in Puerto Rico?
A1: Optico Fiber offers the fastest speeds, up to 4,000 Mbps, for heavy users.

Q2: Which provider has the best coverage?ideal 
A2: Liberty and Claro offer island-wide coverage, while Optico Fiber is limited to select areas.

Q3: Are there data caps with these providers?
A3: All major providers (Optico Fiber, Liberty, Claro) offer unlimited data plans.

Q4: Can I bundle internet with TV or phone services?
A4: Yes, Liberty and Claro provide bundling options for additional savings.

Q5: How do I check provider availability?
A5: Visit opticofiber.com, libertypr.com, or claropr.com and enter your address.

Q6: Are there promotions for new customers?
A6: Providers often offer free installation, discounted rates, or reward cards. Check their websites for current deals.

Q7: Which provider is best for rural areas?
A7: HughesNet ($49.99/month, 100 Mbps) or Starlink ($120/month, 220 Mbps) are best for rural areas without cable or fiber.

Q8: How reliable is satellite internet in Puerto Rico?
A8: Satellite providers like HughesNet and Starlink are reliable for basic tasks but may have higher latency than fiber or cable.

Q9: What should I consider when choosing a provider?
A9: Evaluate speed, reliability, coverage, customer service, pricing, and additional features like Wi-Fi extenders or bundling.

Q10: Is AT&T a viable internet provider in Puerto Rico?
A10: AT&T primarily offers wireless services in Puerto Rico, with home internet likely handled by Liberty after their 2020 asset sale.