Is Earthlink a Good Internet Service?

In an era where reliable internet is essential for work, entertainment, and staying connected, choosing the right internet service provider (ISP) can make all the difference. EarthLink, a veteran ISP founded in 1994, has evolved from its dial-up roots to offer high-speed fiber optic, DSL, and wireless internet services across 48 states. With coverage reaching 96% of the continental U.S., EarthLink is one of the most accessible ISPs, particularly for rural areas. But is EarthLink a good internet service for your needs in 2025? This in-depth review explores EarthLink’s plans, pricing, coverage, customer experiences, and comparisons with competitors to help you decide.

Introduction to EarthLink

EarthLink began as a dial-up ISP in the 1990s and grew to become the second-largest ISP after AOL by 2000. Today, headquartered in Atlanta, Georgia, and owned by Trive Capital since 2019, EarthLink offers a range of internet services, including fiber optic, DSL, fixed wireless, and satellite options. Its unique business model involves leasing network infrastructure from other providers like AT&T, Verizon, and Spectrum, allowing it to offer extensive coverage without building its network. This approach results in wide availability but can lead to higher prices compared to competitors.

EarthLink’s focus on customer service, unlimited data, and no-contract options makes it appealing for those seeking flexibility and support. However, its pricing and performance vary by connection type and location. This guide will break down EarthLink’s offerings to determine if it’s a good choice for your home or business.

EarthLink Internet Plans and Pricing

EarthLink provides a variety of internet plans tailored to different needs, from basic browsing to ultra-fast gaming and streaming. Its primary focus is on fiber optic internet, with DSL and wireless options available for areas without fiber access. Below is a detailed overview of EarthLink’s plans as of 2025, based on data from HighSpeedInternet.com and CNET.

Fiber Internet Plans

EarthLink’s fiber plans offer symmetrical upload and download speeds, making them ideal for bandwidth-intensive activities like 4K streaming, online gaming, and remote work. All plans include unlimited data, no throttling, and a 12-month price guarantee.

• Key Features:

  • No Data Caps: Unlimited data for all plans, ideal for heavy users.

  • No Contracts: Month-to-month plans with no early termination fees, though some promotions require a 12-month commitment.

  • Free Equipment: Many fiber plans include a free router, but some areas may incur a $14.95/mo. Equipment rental fee.

  • Promotions: New customers may receive a $200 Mastercard gift card for plans above 300 Mbps or 30 days free of services like EarthLink Protect+ (antivirus) and EasyTech (tech support).

Wireless Home Internet Plans

EarthLink’s wireless plans use 4G LTE and 5G networks, making them a great option for rural areas or users who prefer self-installation. These plans are priced based on data usage rather than speed, with speeds varying by network availability (typically 25–100 Mbps).

• Key Features:

  • Self-Installation: Wireless plans come with a plug-and-play device, requiring no technician visit.

  • Flexible Data Options: Choose from limited or unlimited data plans based on your needs.

  • No Throttling: Unlimited plans maintain consistent speeds, though performance depends on network congestion.

DSL Plans

EarthLink’s DSL plans are available in select areas where fiber or wireless isn’t offered. Speeds range from 10 Mbps to 100 Mbps, with pricing starting at $39.95/mo. DSL is slower and less reliable than fiber, making it a less desirable option for modern internet needs.

Additional Costs

• Installation: Fiber and satellite plans may require professional installation (up to 7 days for fiber, 5 days for satellite), which is often free but can cost up to $100 in some cases. Wireless plans are self-installed.

• Equipment: A $14.95/mo router rental fee may apply, though you can use your compatible modem to avoid this cost.

• Taxes and Fees: Additional taxes and regulatory fees may apply, varying by location.

Coverage and Availability

EarthLink’s coverage is one of its strongest assets, serving 96% of the continental U.S. across 48 states (excluding Alaska and Hawaii). This extensive reach is due to its use of multiple technologies—fiber, DSL, wireless, and satellite—and partnerships with providers like AT&T, Verizon, and Spectrum. According to BroadbandNow, EarthLink is the second-largest DSL provider and third-largest fiber provider in the U.S., with access to 99.2 million people for DSL and 33.4 million for fiber.

To check availability, visit earthlink.net and enter your address. If EarthLink can’t service your location, they’ll connect you with a partner provider like AT&T or Spectrum. This makes EarthLink particularly valuable in rural areas where options are limited.

Customer Experience

Customer reviews for EarthLink are mixed, with fiber plans receiving higher praise than DSL or wireless options. According to HighSpeedInternet.com, EarthLink scores above average for customer service (3.8/5) but below average for speed satisfaction (3.2/5). The 2024 ACSI score for EarthLink is 72/100, slightly below the industry average of 73/100.

Positive Feedback

• Customer Service: Many users praise EarthLink’s 24/7 support, available via phone (833-906-6020), live chat, or an online help center. One customer noted, “EarthLink’s dependable service has kept me loyal. The seamless experience outweighs the cost” (Reviews.org).

• Fiber Reliability: Fiber users, like Kasandra Grant in Las Vegas, report excellent performance for high-bandwidth activities like online gaming.

• Rural Coverage: Wireless and satellite options are appreciated in areas with limited broadband access.

Negative Feedback

• Pricing: Some customers find EarthLink’s plans expensive compared to competitors like Spectrum or AT&T. For example, one user stated, “My son is a gamer, and he had issues with slow download speeds on DSL” (Reviews.org).

• Installation Issues: Fiber installation can be a hassle, with some reporting delays or disruptions during setup (CableTV.com).

• DSL Performance: DSL plans are criticized for inconsistent speeds and reliability, making them less suitable for modern needs.

Overall, EarthLink’s customer service is a standout feature, but its reliance on other providers’ networks can lead to variability in performance, especially for non-fiber plans.

Comparison with Competitors

To determine if EarthLink is a good internet service, it’s helpful to compare it with major ISPs like Spectrum, AT&T, and Verizon.

EarthLink vs. Spectrum

• Pricing: Spectrum’s plans are cheaper for similar speeds (e.g., $30/mo for 100 Mbps vs. EarthLink’s $39.95/mo..

• Speed: EarthLink’s fiber plans offer higher speeds (up to 5 Gbps) compared to Spectrum’s maximum of 1 Gbps.

• Coverage: Spectrum covers 41 states, but EarthLink’s wireless and satellite options give it an edge in rural areas.

• Customer Service: EarthLink generally ranks higher for customer service.

EarthLink vs. AT&T

• Pricing: AT&T’s fiber plans start at $55/mo. For 300 Mbps, slightly more expensive than EarthLink’s $59.95/mo. For the same speed.

• Speed: Both offer up to 5 Gbps, but AT&T’s fiber is more widely available in urban areas.

• Coverage: EarthLink’s broader coverage (48 states vs. 22) makes it more accessible.

• Customer Service: AT&T slightly edges out EarthLink in customer service ratings.

EarthLink vs. Verizon Fios

• Pricing: Verizon’s 300 Mbps plan at $49.99/mo. It is cheaper than EarthLink’s $59.95/mo.

• Speed: EarthLink’s top speed (5 Gbps) surpasses Verizon’s 940 Mbps.

• Coverage: Verizon is limited to the Northeast, while EarthLink serves 48 states.

• Customer Service: Verizon has the highest customer service ratings among the group.

EarthLink excels in coverage and customer service, but may not be the most cost-effective option. Its fiber plans are competitive for speed, but DSL and wireless plans can lag behind competitors in performance.

Is EarthLink a Good Internet Service?

EarthLink is likely a good internet service for those who prioritize customer service and need reliable connectivity in areas with limited options. Its fiber plans offer excellent speeds and reliability, making them ideal for heavy users. The wireless plans are a strong choice for rural customers, and the lack of data caps adds value. However, higher prices and potential installation challenges are drawbacks to consider.

Who Should Choose EarthLink?

• Rural Residents: Wireless and satellite options make EarthLink a great choice for areas without fiber or cable.

• Customer Service Seekers: Those who value responsive support will appreciate EarthLink’s 24/7 assistance.

• Heavy Users: Fiber plans like 1 Gig or 5 Gig are perfect for gamers, streamers, or large households.

• Budget-Conscious Users: The 100 Mbps plan at $39.95/mo. It is affordable for basic needs, but compare with local providers for better deals.

Considerations

• Cost: EarthLink’s plans are pricier than competitors like Spectrum, so budget-conscious users should shop around.

• Installation: Fiber installation can take up to 7 days and may involve yard work, which some find disruptive.

• DSL Limitations: Avoid DSL plans if possible, as they’re slower and less reliable than fiber or cable.

To determine if EarthLink is right for you, check availability at earthlink.net and compare local options. If customer service and coverage are priorities, EarthLink is a strong contender.

FAQs

1. How do I check if EarthLink is available in my area?

Visit earthlink.net and use the availability checker by entering your address.

2. What types of Internet does EarthLink offer?

EarthLink provides fiber optic, DSL, wireless (4G LTE/5G), and satellite internet.

3. Does EarthLink have data caps?

No, all EarthLink plans include unlimited data with no throttling.

4. Are there any installation fees?

Fiber and satellite plans may require professional installation (free in many cases, up to $100 otherwise). Wireless plans are self-installed.

5. Can I bundle internet with TV or phone services?

EarthLink does not offer TV or phone services directly, but may partner with providers for bundling options.

6. What is EarthLink’s customer service like?

EarthLink is known for excellent customer service, with 24/7 support via phone (833-906-6020), live chat, and an online help center.

7. Does EarthLink offer discounts for low-income households?

Yes, EarthLink participates in the Affordable Connectivity Program (ACP), offering discounts for eligible low-income households.

8. Can I use my router with EarthLink?

Yes, you can use a compatible router to avoid the $14.95/mo. Rental fee, but check compatibility with EarthLink first.

Conclusion

EarthLink is a reliable internet service provider with a strong focus on customer service and wide coverage across 48 states. Its fiber plans, with speeds up to 5 Gbps, are ideal for heavy users, while wireless and satellite options make it a lifeline for rural areas. However, its higher prices and potential installation challenges may deter budget-conscious users or those with access to cheaper alternatives like Spectrum or AT&T. If you value responsive support and need connectivity in underserved areas, EarthLink is likely a good choice. Check availability at earthlink.net to find the best plan for your needs and enjoy a seamless internet experience in 2025.