AT&T Transfer How to Easily Move Your Internet to a New Home

Moving to a new home is an exciting milestone, but it comes with a long to-do list. One critical task is ensuring your internet service moves with you. For AT&T customers, transferring your internet service to a new address can be a smooth process if you plan and follow the right steps. This comprehensive guide provides a detailed roadmap for transferring your AT&T internet, including step-by-step instructions, tips for a seamless transition, and answers to common questions. Whether you’re moving across town or to a new state, we’ll help you stay connected without missing a beat.

Why Planning Your Internet Transfer Matters

In today’s connected world, internet access is essential for work, entertainment, and staying in touch. However, transferring your internet service requires coordination to avoid disruptions. By starting the process early—ideally two to three weeks before your move—you can ensure your service is set up promptly at your new home. This is especially important if your new address requires a technician visit for installation, which may need scheduling in advance. Planning also gives you time to explore promotions, upgrade your plan, or find alternative providers if needed.

Step-by-Step Guide to Transferring AT&T Internet

Transferring your AT&T internet service involves a few key steps. Below, we outline the process based on the latest information from AT&T’s official resources, ensuring you have accurate and actionable guidance.

Step 1: Check Availability at Your New Address

The first step is to confirm whether AT&T internet is available at your new home. This determines whether you can transfer your existing service or need to explore other options.

• How to Check Availability:

  • Visit www.att.com/internet/availability/ or www.att.com/internet/fiber/ and use the “Check Availability” tool.

  • Enter your new address to see if AT&T offers internet services, such as AT&T Fiber or AT&T Internet (DSL-fiber hybrid).

  • If AT&T Fiber is available, you may have access to faster speeds and unlimited data. If only AT&T Internet is offered, note that it may have a 1.5TB data cap.

• What to Expect:

  • The tool will show available plans and let you know if you can transfer your current service or need to select a new one.

  • If AT&T isn’t available, see the section below on alternative options.

Step 2: Initiate the Transfer Online

Once you confirm AT&T service is available, you can start the transfer process through your AT&T account.

• How to Initiate the Move:

  • Log in to your AT&T account at www.att.com.

  • Navigate to the “Moving” or “Transfer Service” section, or visit www.att.com/moving/.

  • Enter your move date, new address, and preferred installation date.

  • You’ll receive an email confirmation within 24 hours, detailing your new service and installation schedule.

• Time Required:

  • The online transfer process typically takes about 10 minutes, making it quick and convenient.

• Tips:

  • Start this process as soon as you know your move-in date to secure your preferred installation time.

  • If you have bundled services like DIRECTV, you may need to call 866-878-6332 to coordinate the transfer.

Step 3: Schedule Disconnect and Installation

To ensure continuous service, you’ll need to schedule the disconnection of your current internet and the setup at your new home.

• Scheduling Details:

  • During the transfer process, select dates for disconnecting your current service and installing at your new address.

  • Aim to schedule both on the same day to avoid downtime.

  • If your new home requires wiring or a specific setup (e.g., for AT&T Fiber), a technician visit may be necessary. AT&T will inform you if self-installation is an option.

• Self-Installation:

  • If eligible, AT&T will provide a device package with setup instructions.

  • Use the AT&T Smart Home Manager app to configure your service. Download it from:

    • iOS: https://itunes.apple.com/us/app/smart-home-manager/id1258654743?mt=8

    • Android: https://play.google.com/store/apps/details?id=com.att.shm

  • Self-installation is often possible if your new home is already wired for AT&T service.

Step 4: Handle Your Equipment

Properly managing your equipment ensures a smooth transition and avoids unexpected fees.

• What to Bring:

  • Take your Wi-Fi Gateway (modem/router combo) to your new home, as it’s typically compatible with your transferred service.

  • For DIRECTV customers, bring remotes, receivers, and the owner’s manual, but leave the satellite dish at your old address.

• What to Do with Old Equipment:

  • If your Wi-Fi Gateway is outdated, AT&T will provide instructions for returning it, often via email.

  • If you’re discontinuing AT&T service, follow the return instructions to avoid equipment fees.

• Additional Notes:

  • Ensure your DVR is connected to the transferred service to access recordings.

  • For more details on equipment handling, visit www.att.com/internet/fiber-internet-installation/.

What If AT&T Isn’t Available at Your New Address?

If AT&T internet isn’t available at your new home, you have several options to stay connected.

• Explore Alternative Providers:

  • Use the FCC’s broadband map (broadbandmap.fcc.gov) to identify other internet providers in your area.

  • Popular alternatives include T-Mobile 5G Home Internet, Verizon Fios, or local cable providers like Spectrum or Xfinity.

  • Compare plans for speed, pricing, and contract terms to find the best fit.

• Consider AT&T Internet Air:

  • If AT&T Fiber or standard internet isn’t available, AT&T Internet Air uses cellular technology to provide service in select areas. Learn more at www.att.com/internet/what-is-internet-air/.

• Temporary Solutions:

  • Use your cellphone’s mobile hotspot for temporary internet access. Most smartphones allow you to enable a hotspot through settings, though data limits may apply.

  • Check with your mobile carrier for hotspot plans if you anticipate a delay in setting up new service.

• Switching Providers:

  • If you decide to switch, contact your new provider early to schedule installation.

  • Return any leased AT&T equipment to avoid fees. Drop off equipment at a local AT&T store or follow the return instructions provided.

Conclusion

Transferring your AT&T internet to a new home is a manageable process with the right preparation. By checking availability, initiating the transfer online, scheduling your disconnect and installation, and handling your equipment properly, you can ensure a seamless transition. If AT&T isn’t available at your new address, explore alternative providers or temporary solutions like mobile hotspots. With these steps and tips, you’ll be ready to enjoy reliable internet in your new home from day one.

For additional help, contact AT&T at 800-288-2020 or visit www.att.com/moving/. Happy moving!

Frequently Asked Questions (FAQ)

Moving your internet service can raise many questions. Here are answers to some of the most common concerns based on AT&T’s guidance and general moving tips.

1. Are There Any Fees for Transferring AT&T Internet Service?

• In most cases, AT&T waives activation fees for existing customers transferring service, depending on your plan.

• If an activation fee applies, it’s typically the same as the initial installation fee. Confirm with AT&T by calling 800-288-2020.

• If you’re discontinuing service, note that AT&T doesn’t prorate final bills, so your service will end at the billing cycle’s conclusion.

2. Can I Keep My Current Equipment?

• Yes, you can bring your Wi-Fi Gateway to your new home if you’re continuing AT&T service.

• If the equipment is outdated or incompatible, AT&T will provide return instructions.

• For DIRECTV, leave the satellite dish but take remotes, receivers, and the Wi-Fi Gateway.

3. How Do I Ensure There’s No Downtime?

• Schedule your disconnect and installation on the same day to minimize gaps in service.

• If self-installing, ensure you have all equipment and instructions before moving.

• Use a mobile hotspot as a backup if there’s a delay in activation.

4. What If I Need to Change My Service Plan?

• You can upgrade or modify your plan during the transfer process, such as switching to AT&T Fiber for faster speeds and unlimited data.

• For DIRECTV changes, call 866-878-6332. For internet or DIRECTV STREAM, update your plan online when placing the move order.

5. How Do I Handle DIRECTV or Other Bundled Services?

• For DIRECTV, call 866-878-6332 to arrange the transfer. The satellite dish stays at your old address, but bring other equipment.

• For DIRECTV STREAM, internet, or home phone, make changes online during the move order process.

• Ensure your DVR is connected to the transferred service to retain recordings.

6. What If I’m Not an AT&T Customer Yet?

• New customers can check availability and set up a new account at www.att.com/moving/.

• Look for promotions, such as a $100 reward card when ordering online with code MOVE4REWARD (subject to availability).

7. How Do I Update My Billing Information?

• Call 800-288-2020 or update your billing address online to ensure bills go to your new address.

• Settle any outstanding balances before moving to avoid complications.

General Tips for a Smooth Internet Transition

Beyond the specific steps for AT&T, these general tips can help ensure a hassle-free move:

• Start Early: Initiate the transfer process two to three weeks before your move to secure installation appointments.

• Look for Promotions: Check www.att.com for deals or call 800-288-2020 to negotiate better rates.

• Verify Speeds After Setup: Use a free speed test (www.allconnect.com/internet/speedtest) to confirm you’re getting the promised speeds. Contact AT&T if there’s a discrepancy.

• Use a Mobile Hotspot: If there’s a delay in service activation, enable your phone’s hotspot for temporary internet access.

• Return Equipment Promptly: If switching providers, return AT&T equipment within a day or two after moving to avoid fees.

• Audit Your Plan: Moving is a great opportunity to reassess your internet needs. Consider upgrading to AT&T Fiber for faster speeds or exploring bundled services for savings.