About WOW

Welcome to WOW Internet, where blazing-fast speeds meet exceptional reliability. As a premier provider of internet services, we're dedicated to connecting you to a world of seamless online experiences. With our state-of-the-art infrastructure, enjoy lightning-quick downloads, smooth streaming, and lag-free gaming. Our commitment to customer satisfaction means unparalleled support and hassle-free installations. Whether you're a casual user browsing the web or a power user demanding top performance, WOW Internet delivers. Say goodbye to buffering and hello to uninterrupted connectivity. Join the WOW Internet family today and experience internet the way it should be.

WOW Availability

Quantum Fiber, a cutting-edge internet service, is currently available in 16 states and cities across WOW! Internet is a dynamic and widely accessible internet service provider in the United States, catering to a diverse range of customers across multiple states. Renowned for its high-speed internet offerings, WOW! primarily utilizes cable internet technology, but it also provides DSL and fiber services in certain areas. The coverage of WOW! Internet extends to over 4.8 million people in 9 states, with the most significant presence in Michigan, Florida, Illinois, and Ohio.

WOW! Internet is accessible in several key cities and towns, including Saint Petersburg, FL; Montgomery, AL; Columbus, GA; Huntsville, AL; Clearwater, FL; Warren, MI; Augusta, GA; Knoxville, TN; and Charleston, SC. This extensive reach demonstrates WOW!'s commitment to providing quality internet services across a broad geographic area.

WOW Plans and Prices

WOW Streaming service include:

• YouTube TV Integration:WOW! has integrated YouTube TV into its service, offering over 100+ live TV channels. This includes sports, news, and entertainment channels. WOW! provides up to six individual accounts per household, each with personalized recommendations and their own login. Customers can stream across three devices simultaneously, with no annual contracts or hidden fees
• WOW! TV+ Features: WOW! tv+ service allows users to enjoy thousands of OnDemand titles and cloud DVR storage. It also has Google Play integration, enabling viewers to access a wide range of apps and services. Users can watch on their own devices, including Amazon Fire TV Stick, and iOS/Android phones and tablets. This service is particularly flexible, as it allows streaming on customer-owned devices, subject to compatibility and subscription requirements.
• Cable TV Packages: In addition to streaming services, WOW! offers traditional cable TV packages. These include the Small Cable package with a limited selection of 90 channels, the Medium Cable package with 150 channels and a choice of one premium channel, and the Large Cable package with 260 channels, including NFL Network and a premium channel choice. WOW! also offers an upgrade to WOW! TV+ for additional features like DVR and voice control, and WOW! Ultra for access to a large on-demand library

WOW contracts, fees and data cap

WOW Internet Services typically offers both contract and no-contract options.

• Contract lengths may vary, with common durations ranging from 12 to 24 months.


• Customers opting for contracts often receive promotional pricing and perks such as free installation or equipment upgrades.

Fees:

• Installation fees: Depending on the plan and promotions, installation fees may apply. Some promotions offer waived installation fees for new customers.
• Equipment fees: WOW Internet Services may charge a monthly fee for equipment rental, such as modems or routers. Customers can often choose to purchase their own compatible equipment to avoid these fees.
• Early termination fees: Customers under contract may face early termination fees if they cancel their service before the contract period ends. These fees can vary based on the remaining contract length.

Data Caps:

• Some WOW Internet plans may come with data caps, limiting the amount of data customers can use each month.
• Data caps are typically measured in gigabytes (GB) or terabytes (TB) per month.
• Exceeding the data cap may result in additional fees or throttling of internet speeds, depending on the plan.

Optional Features and Add-ons:

• WOW Internet Services may offer optional features or add-ons for an additional fee, such as:

• Enhanced security suites

• Additional email accounts

• Premium technical support

• TV channel packages (if bundled with TV services)

• Customers can customize their plans based on their needs and budget by adding these optional features.

Promotions and Discounts:

• WOW Internet Services frequently runs promotions and discounts for new customers, such as discounted monthly rates or free months of service.

• Customers should regularly check the offers or contact customer service to inquire about available promotions and discounts.

Billing and Payment Options:

• WOW Internet Services offers various billing and payment options, including:

• Online bill pay

• Auto-pay

• Payment by phone

• Payment in-person at authorized locations

• Customer Support and Resources:

• WOW Internet Services provides customer support through various channels, including phone, email, online chat, and social media.

• The company may also offer online resources such as FAQs, troubleshooting guides, and user manuals to assist customers with technical issues or inquiries.

WOW Customer Care

WOW Customer Care prioritizes prompt, personalized assistance for subscribers. Their dedicated team offers support via phone, email, online chat, and social media, ensuring accessibility across platforms. Whether addressing technical concerns, billing inquiries, or service adjustments, WOW's customer care aims for swift resolution and satisfaction. Additionally, online resources like FAQs and troubleshooting guides empower users to troubleshoot common issues independently. With a commitment to delivering reliable service and a seamless customer experience, WOW's support network strives to uphold their reputation for attentive care and responsiveness, fostering trust and loyalty among their subscriber base.